The overall service needs of the gaming floor.

Supports with jackpot pay-outs, exchanging currency, places reserves on slot machines, overseeing and operating table games, and all other guest’s needs.

A. Welcoming & Serving Guest (40%)

1. Promotes positive customer relations by serving prompt, courteous, and efficient service to all patrons andguests.
2. Greet; welcome and entice guests upon arrival at the ETG, Slot Machine or assigned section
3. Provide; explain the operation of an ETG or Slot Machine, on how to use the player game interface and play the game, by observing players for appropriate activity on the assigned table or section.
4. Provide information about the rules of the game while being assigned to an ETG or gaming section.
5. Provide F&B service to guests efficiently and courteously.
6. Ensure the gaming floor clean; tidy; spotless and amicably presented
7. Ensure amenities are provided adequately and efficiently
8. Protect company assets and game security using proper policy and procedure.
9. Perform cash handling transactions such as paying jackpots, tickets, and making currency exchange.
10. Keeps & interact with Manager & Supervisor informed or share concerns of relevant information relating to all aspects of the game environment, as well as any misconduct or suspicious behavior during the course of gameplay e.g., suspicious guest, guest request, or equipment malfunctions.
11. Reports emergencies such as intoxicated, annoying, or cheating guests to Supervisor immediately.

B. Game Conducting (40%)

1. Operating and overseeing ETG, by creating a lively gaming experience for players through:
   1. Maintain and protect the integrity of the gaming machines, assets, and their associated equipment.
   1. Conduct ETG announcement on the table games;
   1. Check players’ bets, ensure that every bet is within the maximum and minimum table limits.
   1. Monitor the action of the games and the players by using the dealer touch screen display located on thetable.
   1. Maintain the integrity of the game of all players.
   1. Utilize an electronic touch screen to collect losing or pay winning bets, that automatically identifies each result of the game;
2. Follows alcohol awareness procedures for preventing the intoxication of guests.
3. Customer Service & Marketing Promotion (15%) Inform to guest of continually changing promotional events and services
4. Knowledgeable and promoting Club Rewards Program, promotions, and IGT Player interface,
5. Offers guests assistance and explanation the features of the Slot Machine or ETG when necessary, including the IGT Player interface.
6. Recommend Palazzo Club Rewards Program to players not using a membership card.
7. Respond questions, provide information about Palazzo Club programs or events in order to assist, advertise marketing campaigns, and encourage players attendance and participation.
8. Record customer complaints and resolve problems to restore and promote good public relations for ultimate customer satisfaction.
9. Enhance slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players’ perception of luck.
10. Builds relationships and loyalty; learns guests’ names and preferences, connects with them individually andprofessionally.
11. Acts with urgency at all times to minimize wait times; maintains a quick and purposeful pace.
12. Handle customer disputes quickly and effectively. If unable to resolve the dispute quickly, call the Supervisor.
13. Assist with marketing promotions as needed.

C. Other tasks â€?Assigned by Manager (05%)

Job Knowledge

1. Knowledge of various gaming machines and their functions to assess different situations that will arise adequately; proactively explains games to patrons
2. Knowledge of Slot Machines and ETG events, or instructions messages.
3. Knowledge of serving drinks and F&B to players.
4. Perform job requirements within the scope of responsibility concisely, thoroughly, and in a timely fashion.
5. Strictly adhere to company policies and procedures, in addition to relevant labor legislative requirements.

BENEFITS

• Salary, Allowance and incentives
• Heal & Accident insurance 24/7; Social, Health and Unemployment Insurance according to the Vietnamese Labor Law.
• Holiday, Birthday, Marriedâ€?/li>
• Outing trip, staff party
• Annual heath check
• Trade union
• Other benefits (Parking, Meal, Uniform…)

• To meet, greet and assist all guests enthusiastically and in any way possible.
• To work at the Club Desk and on the Gaming floor to assist guests with enquiries and to advise and sell marketingpromotions
• At the Club Desk:
  • To Sign guests up to The Rewards
  • To perform point redemptions
  • To assist guests with promotional redemptions and the issue other promotion benefit if necessary
• On the Slots Gaming Floor:
  • Look for non-carded play; approach and explain the requirement for a card for Bonus point collection; ask to join “The Rewardsâ€?Club program; explain the benefits.
  • Provide training and assistance to guests explaining how to play Slots Machine Games and METG games,how to win jackpots, how to use Rewards Club Cards.
  • Offer and arrange complimentary item/goodies for guests
• Must continually strive to outperform and exceed guest expectations, be customer focused and possess agenuine devotion to assisting people.
• To be a ‘wealth of informationâ€? aware of current and future gaming promotions and events, in addition to “Marketing Teamâ€?activity.
• To be an integral part of the guests â€˜entertainment experienceâ€?
• To actively pass on Guest complaints, compliments or comments to Management / Marketing Team.
• Must be prepared to obtain an integral knowledge of slot machines (EGM), and METG operations.

• To ensure the gaming floor is spotless and amicably presented by assisting Attendant/ Housekeeping Staff as required in the removal of glasses, ashtrays, and any other form of rubbish.
• To strictly adhere to company policies and procedures, in addition to relevant MOF legislative requirements.
• To perform any other reasonable duty as requested by management.

STANDARDS FOR POSITION

• Must be well presented with excelled guest relation and general communication skills.
• Must be a ‘people personâ€? possessing a genuine enthusiasm to work alongside people to satisfy their every need and want.
• Must possess a genuine desire to succeed within the gaming industry, always looking to excel and take the next step.

BENEFITS

• Salary, Allowance and incentives
• Heal & Accident insurance 24/7; Social, Health and Unemployment Insurance according to the Vietnamese LaborLaw.
• Holiday, Birthday, Marriedâ€?/li>
• Outing trip, staff party
• Annual heath check
• Trade union
• Other benefits (Parking, Meal, Uniform…)

• Initiates phone contact with premium patrons to drive trips.
• Resolves all high-end patrons’ requests/disputes.
• Reconciles all comps outside of point redemption.
• Maintains a detailed record of premium patron comments.
• Handles all hotel upgrades for expected arrivals.
• Welcomes guests, provides exceptional customer service, encourages guests to enroll guests in theMembership/Tier Program.
• Develops relationships with VIP Club guests to ensure incremental visits.
• Coordinates complimentary, special services and hospitality for identified guests.
• Oversees, solicits, and identifies new gaming guests for the players’ club program.
• Meets and greets players on the Club floor, at special events and promotions.
• Responsible for the retention of existing guests.
• Arranges for special services related to top tier players.
• Answers all inquiries concerning the Tier program and explains Tier Program benefits.
• Participates in various promotional programs and activities of the department as required.
• Promotes the use of the Tier Program cards by approaching customers on the Club floor that are currently not using the card. Provides assistance in the completion of the Tier program application forms.
• Attends marketing functions as appropriate.
• Greets jackpot winners and offers publicity.
• Interacts with the Marketing Dept in hosting special events for identified guests.
• Works safely, following all established safety rules and regulations.
• Communicates effectively with co-workers, supervisors, and guests.
• Follows all relevant policies and procedures.
• Provides exceptional customer service.

ADDITIONAL FUNCTIONS

Performs other duties as assigned.

JOB REQUIREMENTS AND STANDARDS FOR POSITION

• Bachelor’s Degree in Business or Marketing or equivalent combination of secondary education and experiencepreferred.
• Must have previous experience in a Casino/Hotel environment with strong knowledge of hospitality and servicestandards.
• Must be able to solve problems and deal with a variety of situations.
• Must have knowledge of Windows based programs such as Word, Excel, and Outlook.
• Must possess excellent written and oral communication skills.
• Must present an overall professional appearance.
• Must be able to work a flexible schedule, including weekends, holidays and nights as needed.
• Must be able to speak, read and write English or language will be additional plus point.

BENEFITS

• Salary, Allowance and incentives
• Heal & Accident insurance 24/7; Social, Health and Unemployment Insurance according to the Vietnamese LaborLaw.
• Holiday, Birthday, Marriedâ€?/li>
• Outing trip, staff party
• Annual heath check
• Trade union
• Other benefits (Parking, Meal, Uniform…)

• Have a passion for hospitality: Enjoy working in a team environment to share our love of great food, drink, and a warm dining experience with our guests.
• Make friendly relationships with the guests: Learn their names, learn their favourite food and drinks, learn their dietary restrictions, etc.
• Service: Supporting the team to set the dining room with proper linens, flatware, plate ware. Prepare a clean restaurant with pleasant smell and aesthetic.
• Help to clear empty plates, and deliver new plates.

Salary: 

• 35K per hour,  plus 800K per month in house dining voucher. (maximum value of 1.6M per use)

Requirements:

• 60% English communication skills
• Organization, clean habits, attention to detail, energetic character, team spirit, flexible hours, a big smile and great hygiene.
• Adaptability to change and willingness to embrace new ideas and processes
• Available to work nights and weekends. 

Benefits: 

• Competitive salary + tips + service charge
• Dynamic culture with team and guests
•  

Contact information:

–     [email protected]

• Phone/ Zalo: 0395847703 (Truc Phuong)
• Application deadline will be expired on 31 December 2023

• Have a passion for hospitality: Enjoy working in a team environment to share our love of great food, drink, and a warm dining experience with our guests.
• Make friendly relationships with the guests: Learn their names, learn their favourite food and drinks, learn their dietary restrictions, etc.
• Guide guests through their meal: Offer recommendations for dishes and best drink pairing options. Have full understanding of the menu and be able to confidently explain dishes and answer menu related questions.
• Soft skills: Communication, problem solving, time management. 
• Cashier: Held responsible for opening and closing procedures of the restaurants daily cash flow. 
• Service: Assuring the dining room is set with proper linens, flatware, plate ware. Prepare a clean restaurant with pleasant smell and aesthetic.

Salary: 

• 35K per hour, plus shared service fee and tips

Requirements:

• Good English communication
• At least 1 year service in a Western bar or restaurant.
• FOH cashier and service support
• Organization, clean habits, attention to detail, energetic character, team spirit, flexible hours, a big smile and great hygiene.
• Adaptability to change and willingness to embrace new ideas and processes

Benefits: 

• 5 day work week
• Competitive salary + tips + service charge
• Social insurance
• Dynamic culture with team and guests
• Over time pay after 48 hours per week

Contact information:

    [email protected]

• Phone/ Zalo: 0395847703 (Truc Phuong)
• Application deadline will be expired on 31 December 2023

• Have a passion for hospitality: Enjoy working in a team environment to share our love of great food, drink, and a warm dining experience with our guests.
• Food preparation: follow instruction of Chef Supervisors
• Safety: Awareness of Control of Substances Hazardous to Health Regulations and chemical safety
• Team work: Helping with deliveries and restocking supplies. Assisting with stock rotation and cleaning stations
• Cleaning: Contributing to maintaining kitchen and food safety standards.
• Adaptability: to change and willingness to embrace new ideas and processes

Salary: 

• From 7 million, plus service fee and tips

Requirements:

• 70% English communication 
• At least 1year western food experience
• High level of attention to detail
• Having organization, clean habits, attention to detail, energetic character, team spirit, flexible hours, a big smile and great hygiene.

Working place:

Okra FoodBar â€?No. 02, Le Van Mien Street, District 2, Ho Chi Minh City.

Working time:

Flexible hours Tues – Sun from  14:30 to 11:30 

Or arrangement of manager.

Send CV via:

• Email: [email protected]
• Phone/ Zalo: 03958477043 (Ms. Truc Phuong)
• Application deadline will be expired on 31 December 2023