[PALLAZO CLUB] BUSSINESS DEVELOPMENT REPRESENTATIVE

MAIN TASKS & RESPONSIBILITIES

• Initiates phone contact with premium patrons to drive trips.
• Resolves all high-end patrons’ requests/disputes.
• Reconciles all comps outside of point redemption.
• Maintains a detailed record of premium patron comments.
• Handles all hotel upgrades for expected arrivals.
• Welcomes guests, provides exceptional customer service, encourages guests to enroll guests in theMembership/Tier Program.
• Develops relationships with VIP Club guests to ensure incremental visits.
• Coordinates complimentary, special services and hospitality for identified guests.
• Oversees, solicits, and identifies new gaming guests for the players’ club program.
• Meets and greets players on the Club floor, at special events and promotions.
• Responsible for the retention of existing guests.
• Arranges for special services related to top tier players.
• Answers all inquiries concerning the Tier program and explains Tier Program benefits.
• Participates in various promotional programs and activities of the department as required.
• Promotes the use of the Tier Program cards by approaching customers on the Club floor that are currently not using the card. Provides assistance in the completion of the Tier program application forms.
• Attends marketing functions as appropriate.
• Greets jackpot winners and offers publicity.
• Interacts with the Marketing Dept in hosting special events for identified guests.
• Works safely, following all established safety rules and regulations.
• Communicates effectively with co-workers, supervisors, and guests.
• Follows all relevant policies and procedures.
• Provides exceptional customer service.

ADDITIONAL FUNCTIONS

Performs other duties as assigned.

JOB REQUIREMENTS AND STANDARDS FOR POSITION

• Bachelor’s Degree in Business or Marketing or equivalent combination of secondary education and experiencepreferred.
• Must have previous experience in a Casino/Hotel environment with strong knowledge of hospitality and servicestandards.
• Must be able to solve problems and deal with a variety of situations.
• Must have knowledge of Windows based programs such as Word, Excel, and Outlook.
• Must possess excellent written and oral communication skills.
• Must present an overall professional appearance.
• Must be able to work a flexible schedule, including weekends, holidays and nights as needed.
• Must be able to speak, read and write English or language will be additional plus point.

BENEFITS

• Salary, Allowance and incentives
• Heal & Accident insurance 24/7; Social, Health and Unemployment Insurance according to the Vietnamese LaborLaw.
• Holiday, Birthday, Married…
• Outing trip, staff party
• Annual heath check
• Trade union
• Other benefits (Parking, Meal, Uniform…)