• Provide service and sales excellence in identifying needs of RBWM customers to meet or exceed performance objectives.
• Deliver excellence in sales performance and quality.
• Consistently meet or exceed set performance objectives. Instill self discipline on daily individual sales activities (ex: approaching customers, prospecting, cold calling, conducting presentations, etc…)
• Deliver service quality excellence.
• Ensure all applications are submitted for approval with high standard.
• Handle customers’ complaints (if any) properly and promptly.

Requirement:

• Knowledge of cashiering procedures and regulations
• Knowledge of core products, sales referral opportunities and Customer Relationship Management system
• Knowledge of appropriate branch operational procedures
• Awareness of compliance and regulatory issues as required
• Strong interpersonal and Customer service skills
• Good decision making skills and proven ability to deliver accuracy and efficiency
• Ability to coach and guide Teller in complex transactions & enquiries and in providing outstanding Customer service
• Professional manner
• Excellent in English & communication skill